Archer Training Solutions 

Transportation Operations: Dispatcher 

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Course Description:

 

 Archer Training Solutions Inc. is a Calgary-based company offering a comprehensive training program focusing on transportation and logistics dispatching. This 10-day course consists of lectures, presentations, group discussions, online seminars, and hands-on instruction using industry software. To optimize participation, facilitate group discussion, and ensure overall success, the program is designed for a maximum of ten participants.

 

Format:

 

The course will have a defined start and completion date.

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• Ten (10) days total. Thirty-five hours in a Virtual Zoom Classroom and five online seminars completed on an LMS by the clients in the afternoons.

• Class times will start at 9 AM MST each day and run for approximately 3 1/2 hours, with a 10-minute break each hour. In the afternoons, there will be online seminars and assignments to complete, which will be discussed the next morning. 

• Contact Mark for a list of all dates or access the company the course calendar. https://www.archerts.com/calander

• Applications can be found at https://www.archerts.com/contact

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Pre-Requisites: 

• Basic Computer Skills

• Basic knowledge of computer hardware

• Able to access the Internet and use email

• Ability to open multiple tabs and navigate between them

• Familiarity with processing software such as Microsoft Office and Google Suite

• Understanding of computer security and privacy

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Training includes:

 

•  Short Haul Dispatching: City P&D and Regional Routes

•  Long Haul Dispatch: Western Canada, Cross Canada and International route 

•  Transportation Rules and Regulations “National Safety Code”

•  Basic Paperwork

•  Customer Service

•  Office Etiquette

•  Professionalism

•  Transportation Industry Procedures

•  Inter-active Border Crossing Software

•  Inter-active Dispatching Software

•  Transportation of Dangerous Goods

 

In addition, clients will participate in 3 Soft Skills seminars and two Industry and Provincially recognized seminars:

 

• Diversity, Equity, & Inclusion “Certificate.”

• Conflict Resolution “Certificate.”

• CSR Customer Service Representative “Certificate.”

• Fatigue Management for the Supervisor, Fleet Safety International “Certificate.”

• Canadian Federal Hours of Service, Fleet Safety International “Certificate.”

• Transportation Operations: Dispatching, Archer Training Solutions Inc. “Certificate.”

 

In class, we will discuss specific industry topics and regulations and assist clients in learning the skills they will need to enter the transportation industry as a Dispatcher.

 

We will be facilitating both group and one-on-one sessions to assist the clients in working through the Virtual and Online content required to complete this course successfully. 

 

There will be ample in-class time dedicated to instruction in the Dispatch and Border Crossing Documentation software. We have also designed worksheets so the clients have enough practice to become proficient in their skills. 

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The virtual course will be $2500.00 plus GST

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