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Transportation Operations and Dispatching

Transportation Operations: Dispatcher 


Course Description:


 Archer Training Solutions Inc. is a Calgary-based company offering a comprehensive training program focusing on transportation and logistics dispatching. This 10-day course consists of lectures, presentations, group discussions, online seminars, and hands-on instruction using industry software. To optimize participation, facilitate group discussion, and ensure overall success, the program is designed for a maximum of ten participants.




The course will have a defined start and completion date.

  • Ten (10) days total. Thirty-five hours in a Virtual Zoom Classroom and five online seminars completed on an LMS by the clients in the afternoons.

  • Class times will start at 9 AM MST each day and run for approximately 3 1/2 hours, with a 10-minute break each hour. In the afternoons, there will be online seminars and assignments to complete, which will be discussed the next morning. 

  • Contact Mark for a list of all dates or access the company the course calendar.

  • Applications can be found at


  • Basic Computer Skills

  • Basic knowledge of computer hardware

  • Able to access the Internet and use email

  • Ability to open multiple tabs and navigate between them

  • Familiarity with processing software such as Microsoft Office and Google Suite

  • Understanding of computer security and privacy

Training includes:


  •  Short Haul Dispatching: City P&D and Regional Routes

  •  Long Haul Dispatch: Western Canada, Cross Canada and International route 

  •  Transportation Rules and Regulations “National Safety Code”

  •  Basic Paperwork

  •  Customer Service

  •  Office Etiquette

  •  Professionalism

  •  Transportation Industry Procedures

  •  Inter-active Border Crossing Software

  •  Inter-active Dispatching Software

  •  Transportation of Dangerous Goods


In addition, clients will participate in 3 Soft Skills seminars and two Industry and Provincially recognized seminars:


  • Diversity, Equity, & Inclusion “Certificate.”

  • Conflict Resolution “Certificate.”

  • CSR Customer Service Representative “Certificate.”

  • Fatigue Management for the Supervisor, Fleet Safety International “Certificate.”

  • Canadian Federal Hours of Service, Fleet Safety International “Certificate.”

  • Transportation Operations: Dispatching, Archer Training Solutions Inc. “Certificate.”


In class, we will discuss specific industry topics and regulations and assist clients in learning the skills they will need to enter the transportation industry as a Dispatcher.


We will be facilitating both group and one-on-one sessions to assist the clients in working through the Virtual and Online content required to complete this course successfully. 


There will be ample in-class time dedicated to instruction in the Dispatch and Border Crossing Documentation software. We have also designed worksheets so the clients have enough practice to become proficient in their skills. 

The virtual course will be $2500.00 plus GST


Archer’s Transportation Operations: Dispatcher program prepares clients to break into one of the fastest growing industries in Canada; the transportation industry. Through top-quality hands-on instruction including the use of multiple platforms of industry software, clients will develop the knowledge, skills and confidence needed to excel in demanding, high-level positions.

Transportation Operations & Dispatching program trains clients for careers as:

  • Operations Managers

  • Logistics & Brokerage Agents

  • Local / Taxi / Courier / Hot Shot / City P-D "Pickup and Delivery" Dispatching

  • Short Haul / Regional / Long Haul / Over the Road Dispatching

  • Freight Forwarders

  • Load Board Operations

  • Fleet Maintenance Officers

  • Driver Managers / Trainers / Recruiters

  • Load / Route Planners

  • Safety & Compliance Officers

  • Log Book Auditors

  • Loss Prevention Administrators

  • Company Start-ups

General Topics:

  • Basic Paper Work

  • Customer Service

  • Office Etiquette

  • Professionalism

  • Appearance and Personal Care

  • Work Place and Sexual Harassment

  • Telephone Etiquette

  • Netiquette

  • Social Media Safety

  • Policies and Procedures 

  • General Transportation Paperwork

Industry Topics:

  • Short Haul Dispatching: City P&D, and Regional Routes

  • Long Haul Dispatch: Western Canada, Cross Canada and International

  • Transportation Rules and Regulations

  • National Safety Code

  • Transportation of Dangerous Goods

  • Border Crossing Paperwork

  • North American Cargo Securement

  • Safety and Compliance

A dispaching office
Interactive Software:

We offer hands on training, with web based software that is in use by trucking companies, brokerage firms and transportation companies in Canada and across the United States. 

  • ITS Dispatch

  • Border Connect

Logistics and Supply Chains

Logistics and Supply Chain Management

In the United States, supply chain and logistic activities account for 8.5% of the country’s GDP. That translates to $1.33 trillion – a huge expense for businesses and a huge market for companies that service the supply chain sector. Give your training audience the edge in supply chain management with this two-day Logistics and Supply Chain Management course.

We’ve designed an interactive, engaging program that covers everything from supply chain basics to cutting-edge trends. Participants will walk away from the course ready to optimize their organization’s supply chain and give them a competitive advantage in today’s fast-moving marketplace.


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