Sales and Marketing
A Customer Service course for the front line “CSR” or Customer Service Reps that has been developed from the ground up. This course is for the CSR who prides themselves on steering companies towards consistently strong customer service. This two-day course is designed around six critical elements of customer service that will demonstrate how to outdo the competition and illustrate a company’s commitment to providing the best customer experience possible.
Critical Elements of Customer Service
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one day workshop!
Reading Body Language as a Sales Tool
Call Centers large and small are used by a large number of companies and corporations. These sophisticated operations depend on well-trained agents who use their training to get through to people. This three-day, course will help current call center agents learn new skills and give new people the skills to enter this exciting field. You will learn the best ways to listen and be heard, as well as elements of sales and customer service skills you will use in this telephone-based industry.