Sales and Marketing

A Customer Service course for the front line “CSR” or Customer Service Reps that has been developed from the ground up. This course is for the CSR who prides themselves on steering companies towards consistently strong customer service. This course is designed around six critical elements of customer service that will demonstrate how to outdo the competition and illustrate a company’s commitment to providing the best customer experience possible.

Critical Elements of Customer Service

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.


Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Negotiating for Results

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this practical course.

Call Center Sales and Customer Service