If you’ve ever had an awkward moment where:
You aren’t sure which fork to use,
You don’t know which side plate is yours,
You’ve ever had to make small talk with a Very Important Person and been lost for words…
This workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.
Business Etiquette: Getting That Extra Edge
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize.
Teams are the most important foundation on which successful organizations are built. This one-day training course will help business leaders create effective, motivated, productive teams.
With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This one-day course can help participants get there!
The ABC's of Team Building
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.
Successfully Manage Change
In our daily lives we encounter inconsiderate, stubborn, indecent, unhappy or passive-aggressive people. During this one day workshop we shall dive into how we, as human beings behave, and how to use this knowledge to influence others.
Participants will learn how to recognize how their attitudes and actions impact others, effective techniques, and strategies for addressing rising anger, and frustration when dealing with the difficult people, that we will inevitably encounter in our everyday lives.
Conflict Resolution: Dealing With Difficult People
Getting Along in the Workplace is essential for every business. Most people see conflict as a negative experience, and it can be, however, conflict is also an inevitable part of growth and development. The experience only becomes negative when the participants involved are not equipped to work through the problem.
This course will teach the skills necessary to aid them in successfully resolving conflicts of all types. In this two day Conflict Resolution training course, instructors will teach the basics of conflict, how it can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
Conflict Resolution: Getting Along in the Workplace
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.
In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
Get Organized for Peak Perfomance
There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things - critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.
Eight Skills You Will Need
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This two-day workshop will show participants how to leverage technology to work smarter, not harder.
Using Workplace Technology to Your Advantage
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals.
This is an introductory workshop for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.
The Nuts and Bolts
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.