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 Leadership 

Marijuana is one of the most commonly used mind-altering substances in the world. The legalization for the recreational use, or as more people are granted licenses for the medicinal use of the drug, the greater is the likelihood that marijuana use will impact any individual workplace. Employees under the influence of marijuana can create a host of workplace issues, from decreased productivity to safety hazards. The best approach for an employer is to be proactive – to have a plan to prevent problems, or to respond to them if, and when, they occur.

Marijuana: Issues, Impacts, and Responsibilities

This course is designed to provide the newly promoted, or recently hired CSM or Customer Service Manager an opportunity to explore their responsibilities within their role. Discussions about the various skills and techniques, drawing from their own personal and varied experiences, and exploring the elements of reward and challenge. Consider this an opportunity to re-energize, build and expand current team members, or an excellent way to grow, and bring new managers on to the team.

CSM: Customer Service Management

Effective Leadership Skills for Supervisors: Communication, Coaching and Conflict — takes a unique perspective on the hot topic of management and supervisor skills. We’ve designed this training course to give participants the essentials of supervisor leadership: communication, coaching, and conflict. Archer's signature leadership assessment is also included.

Leadership Skills:
Communication, Coaching, and Conflict

Between 2010 and 2015, employers paid out $698.7 million to employees alleging harassment. But financial repercussions are not the only reason why workplaces need to be proactive when it comes to preventing harassment. This type of behavior has harmful effects on the victims such as health and self-esteem problems, as well as negative impacts on the workplaces where it occurs, including decreased productivity and increased absenteeism.

Workplace Harassment: What it Is and What To Do About It